Toy store operates five essential work

Toy store business
Child present, more and more children to buy toys is every family must have, more and more parents of the child is also growing into toys, operating toy business is a lot of people's choices, here to tell you that say how well the toy store business work.
Boot selection
For the first time in the store's customers, according to their dress, demeanor demeanor determine what kind of toys to their preferences, and then make effective recommendations, and provide appropriate guidance.
Observation of emotional investment
Emotional investment can understand everything. You have to be able to put yourself in the sake of customers, through the customer's eyes to observe, understand customer needs, so as to provide quality and effective services. When confronted with different types of customers, employees need to provide different forms of services, such as the treatment of irritable customers, be patient and gentle with him Wen Tan; treat a dependent customers, employees should be good for their sake, to mention some useful proposal, but do not apply too much pressure; toys for dissatisfied customers, employees should frank, polite, maintain proper automation; For those who want to try holding the psychological customers, employees have to have enough patience to provide them attentive service, and can show a higher professional standards; very rational for those customers, staff to be polite, a rational way to treat guests.
Listening skills
Remember, customers like talking, especially like to talk about themselves. The more they talked, the more we feel happy, the more you will feel satisfied. Everybody loves a good listener, so the amusement ride manufacturer employees to learn to be patient and listen, do not interrupt the customer's Buddist; Moreover, you should learn to control themselves, especially when employees want to express opinions, pay attention, to allow more customers to speak ; employees want to take a genuine interest in listening to what customers are saying, if the customer is a treasure map, along which you can find treasures; Do not casually listen, to understand the customer to say, this is your only way to make the customer satisfied; always maintain eye contact with customers, observe his facial expressions, pay attention to his tone changes, front-line service personnel should learn to listen with your eyes
Smiling attractive
Customers spend away, he may not want to see service personnel woebegone look. When the customer angry when a complaint, so the performance will only fuel. Conversely, if you sincerely to customers smile, you may infect him with attitude adjustment, or make him feel good, smile to each other to convey this message: "I'm glad to see you, I am willing to serve you." When you smile when you're in a relaxed state, active thinking, able to creatively solve customer problems. Conversely, if your nerves tightly Bengzhuo, only more and more nervous, creativity will be stifled.
Customers who want to try to figure out the psychological
What customers really want to get service? Customers why you want to get this kind of service? This is the observation customer service staff to constantly remind yourself when the two problems. For various reasons do not want to make the customer say their expectations, but by vague language and body movements such expression. At this time, we need to try to figure out the psychology of customers in a timely manner. Under normal circumstances, the customer has the following five turn seek, toy store employees can pay attention; say it needs; real needs; did not say it needs; meet demand after the exclusion makes Xing; secret needs.